Little things like inaccessible entrance or bathroom that we do not notice can impact hugely on handicapped users.
People with no limited mobility view a wheelchair as one type of technology or tool, but for wheelchair users, it is a part of their body. Depending on an environment, users need specific assistance or instructions. This problem becomes much bigger issue in terms of traveling to a different state or country because of unfamiliarity of surroundings. Planning and Preparing beforehand is I believe when users spend much time because they regularly have to prepare for the unexpected.
My goal was to introduce a seamless leisure travel planning experience for wheelchair users. Through user research and interviews, I was able to sort user needs, struggles and pain points I need to suggest a better solution in my application. I wanted to encourage anyone in a wheelchair, care-giver or anyone interested in inclusive travel to experience fully.Therefore, my solution was a platform that designs your inclusive traveling experience from planning to the end of the journey.
New experiences increase our resourcefulness.
Traveling creates memories for a lifetime with family and friends.
Traveling increases our knowledge and widens our perspective.
From the online traveling experience survey from wheelchair user community, my conclusion was users like traveling and they regularly spend time on their leisure travel. Surprisingly, about 96.8% of users said "yes" they love traveling, they travel 1-10 times in a year, and for leisure purpose mostly.
Approximately 90% of the users said they experience challenging to travel. Also, 97% of users plan things-to-do before the departure. For abled users, they do not neccessarily have to plan things ahead if they do not prefer to, but it is different for disabled users. They have to be prepared as much as possible because certain situations can impact hugely on them. If they do not want to end up with just visiting the most accessible place, museum, they have to be prepared. Under-preparation degrades the quality of their traveling experience.
Unfamiliarity of surroundings is challenging for wheelchair users especially traveling. Also, little things that we do not notice can impact big on wheelchair users.
We often found that after a hotels.com representative would guarantee us an accessible room, we would show up at the hotel only to find that our room was not accessible.Kunho Kim
Tripadvisor, lonelyplanet and yelp have rich travel planning, but low on accessibility resources. On the other hand, planat and wheelmap.org are rich on accessibility resources, but low on travel planning. Therefore, flashlight aims for achieving both rich accessibility information and travel planning.
According to the value proposition, I could figure out user needs and what features of product has to be included. The features "flashlight" needed was to book accessible hotels, to provide rich accessibility information, to be able to alert weather condition, to provide a community to leave reviews and recommendations, and to help with emergency situations.
A platform that designs your inclusive traveling experience from planning to the end of the journey.